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Frequently Asked Questions

1.What customization options do you offer?

We offer a wide range of customization options, including pet canvases, embroidered pet portrait sweatshirts, keychains, mugs, hats, t-shirts, photo frames, bracelets, and necklaces. You can upload pet photos, choose colors, and add personalized text.

2. How do I upload my pet's photo for customization?

After selecting the product you want to customize on the product page, click the "Upload Photo" button, choose your pet's photo, and complete your order.

3. How long does it take to produce and ship my order?

The production time for custom products is typically 2-10 business days. The time required may vary depending on the specific production process of each product. Standard shipping time to the US and Australia is 5-7 business days. Please note that it may take longer during holiday seasons.

4. Do you offer international shipping?

Yes, we offer international shipping. The shipping cost and time vary depending on the destination. Please check the details at checkout.

5. Can I return or exchange custom products?

Due to the personalized nature of our products, we generally do not accept returns or exchanges. However, if there is any quality issue with the product, please contact our customer service team immediately, and we will do our best to resolve the issue.

6. How do I clean and care for customized embroidered sweatshirts and other apparel?

To ensure the longevity of the embroidery and prints, we recommend washing the apparel inside out, using cold water, and avoiding bleach. Hand washing or using a gentle machine wash cycle is preferred, and hang drying is recommended.

7. Can my order be expedited?

We offer expedited processing services. Please select the expedited option at checkout, and note that additional fees may apply.

8. Do you offer gift wrapping services?

Yes, we offer gift wrapping services. You can choose this option at checkout and add a gift message.

9. How can I contact your customer service team?

You can reach our customer service team via email. We will respond to your inquiry within 24 hours. service@artloverhouse.com

10. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express),and PayPal.